Refund Policy

At Rryokou, we aim to deliver valuable travel content, curated guides, and personalized recommendations to help you explore the world in unique ways. If you’ve purchased a digital product or service from us and are not satisfied, we’re here to help.

This Refund Policy outlines the terms and conditions for refunds made through our platform. We process all refunds through our secure payment partner, Cashfree, ensuring safe and efficient transaction processing.

 Applicable Products/Services

Our Refund Policy applies to:

  • Paid downloadable travel guides, itineraries, or maps
  • Premium community memberships or exclusive content
  • Experiences booked via Rryokou (in collaboration with third-party vendors)

Note: Free content and blog access are not eligible for refunds.

 Payment Handling

All payments on Rryokou are securely processed via Cashfree Payments. You’ll receive confirmation via email once your transaction is successful.

Payment Security

Rryokou partners with Cashfree, a leading payment gateway in India, to ensure:

  • Secure transaction processing with PCI DSS compliance
  • Multiple payment options (credit cards, debit cards, UPI, net banking)
  • Real-time transaction status updates
  • Fraud detection and prevention systems
  • 24/7 payment support

 Refund Eligibility

You may be eligible for a refund under the following conditions:

  • You were charged more than once for the same product
  • You purchased a downloadable file and received a broken/corrupt file
  • The content was not delivered as promised (e.g., link expired, access failed)

📌 Requests must be made within 7 days of purchase.

Non-Refundable Scenarios

We do not issue refunds in the following cases:

  • You changed your mind after purchase
  • You failed to download within the access window
  • Subjective dissatisfaction with free content
  • Delays or failures caused by third-party booking partners or vendors

How to Request a Refund

To request a refund, please email us at info@rryokou.com with:

  • Order ID or transaction reference
  • Registered email address
  • Reason for refund request
  • Any screenshot or proof of error (if applicable)

We will acknowledge your request within 48 hours and process valid refunds within 7–10 business days, as per Cashfree’s banking timelines.

Dispute Resolution

In case of payment-related disputes, we will coordinate with Cashfree Payments to investigate and resolve issues fairly. If your refund is approved, the amount will be credited to your original payment method.

Contact Us

For questions regarding this policy, reach us at:
 📧 info@rryokou.com
 🌐 www.rryokou.com

Important Disclaimer: This refund policy is subject to the terms and conditions of individual service providers and applicable laws. Rryokou acts as an intermediary and processes refunds based on service provider policies and payment gateway capabilities. For specific questions about your refund eligibility, please contact our customer service team.

We are committed to providing fair and transparent refund processing through our partnership with Cashfree, ensuring secure and efficient handling of all refund transactions.